He is responsible for the daily operation of the NCAA Division I sports information program at SIUE, which includes 16 sports. He serves as the main contact for volleyball, women's basketball, wrestling, and softball.
Hess started at SIUE in August 1988 as a graduate assistant and moved into the duties as Director of Sports Information in February 1990. He has won several awards for publications through the College Sports Information Directors of America (CoSIDA).
One of his major functions in the sports information office is the design and upkeep of the SIUE Athletics web site (SIUECougars.com). Hess started the current SIUE Athletics web site after transitioning it from a highly-successful .edu website that included the widely-used NCAA Division II Home Page, the original directory of all NCAA Division II athletics online activities.
In 2012, Hess was honored by the Great Lakes Valley Conference (GLVC) with the Dr. Thomas Kearns Service Award. The award is presented to an individual or group that has contributed to the success of the GLVC as it relates to the NCAA Division II attributes of learning, balance, resourcefulness, sportsmanship, passion and service. Hess made significant contributions to the GLVC as its original web site designer as well as sports information contact for numerous sports. He was the host sports information contact for every GLVC sport at some point while SIUE was a member of the conference (1994-2008).
Since joining SIUE, Hess has been the host sports information contact for countless conference, NCAA regional and NCAA national championships, including four NCAA Division II Track and Field Championships, the 1991 NCAA Division II Cross Country Championship and the 2008 NCAA Division II Baseball Championship in 2008. He also helped for six years as a media relations associate for the NCAA Division II Basketball Championships in Louisville, Ky. He also was a media liason for the 1994 U.S. Olympic Festival in St. Louis. SIUE was a host site for the wrestling and track and field events.
Hess has served as the Voice of the Cougars previously, calling the 2007 national championship game for the SIUE softball program in Akron, Ohio. During the 2007 NCAA Tournament title run, he called two SIUE no-hitters. He also was courtside for SIUE's only appearance at the NCAA Division II Elite Eight in men's basketball during the 2005-2006 season.
A 1988 graduate of the University of Iowa with a bachelor's degree in Journalism and Mass Communication, Hess previously worked at the Edwardsville Intelligencer< as a sports reporter and as a sports copy editor and co-Sports Editor at The Daily Iowan. Hess is married to Kelly Thompson-Hess. His step-daughter, Kayla, is a senior at SIUE.